Last updated on: 05 July 2023
Welcome to Wherehouse! Before you start using our services, we kindly
request you to read and accept these Terms & Conditions. These terms
outline the rights and obligations for both you as a customer and
Wherehouse as a service provider.
These are your legal rights and obligations, so please read everything.
If you can’t agree to our terms, then you can’t use our services.
If you still have questions or comments after you’ve read these terms,
please reach out to our customer support. We’d love to help.
Joining and using Wherehouse
In this section, we explain how to subscribe to Wherehouse and use our
services. When you see a word in bold, it will have the same
corresponding meaning every time it’s used within these terms.
Services Offered: Wherehouse provides various services, including
storage solutions, organisation services, and inventory management
tools, accessible through our online platform and mobile applications.
Creating an Account: By creating an account and accepting these Terms
& Conditions, you become a registered user
("Subscriber") of Wherehouse. As a Subscriber, you are
responsible for the payment of your subscription fees.
Invited Users: As a Subscriber, you may invite other individuals or
entities ("Invited Users") to use our services under your
subscription. Invited Users must also agree to these Terms &
Conditions to access our services.
User Roles and Access: As a Subscriber inviting others to your
subscription, you are responsible for granting appropriate permissions
to Invited Users. Details on user roles and access levels can be found
on our support platform.
Partner Program: For participants in our partner program, additional
partner terms apply.
Right to Use Our Services: Upon acceptance of these Terms &
Conditions, we grant you and your Invited Users the right to use our
services according to your subscription type and access level, as long
as you continue to pay the subscription fees or until your access is
Subscriber Role: As a Subscriber, you have full control over the
management of your subscription, including transferring, granting
access, and resolving disputes with Invited Users over access to your
Your Responsibilities: You agree to keep your information, including a
valid email address, up to date. Furthermore, you are responsible for
providing accurate and complete information and safeguarding your
login credentials. We encourage you to use strong passwords and
maintain the security of your account.
Introduction of New or Revised Services: Wherehouse may introduce new
or updated services, subject to additional terms that we will provide
before you start using those services.
"Your" refers to both you and any entity
or organisation you represent.
or "Us" refers to Wherehouse, the service
provider you contract with and pay fees to based on the services you
Ownership of Content: We own all content within our services unless
otherwise stated or owned by others. You agree not to copy,
distribute, modify, or create derivative works of any of our content
without express permission.
Unless you’re in a free trial or other offer period, you’ll need to
pay for a subscription based on the pricing of your selected plan.
The pricing details and other terms of your subscription are
explained when you select your plan.
Access to our services requires payment of monthly or annual
subscription fees based on your selected plan. Pricing details and
other subscription terms are explained when you select your plan.
Trial Subscriptions: We may offer free trial subscriptions. If you
choose to continue using our services after the trial period, you
will be billed according to your subscription plan.
Taxes and Additional Services: You are responsible for paying all
external fees and taxes associated with your use of our services.
Additional services, such as premium features, may incur separate
Data Use and Privacy
Wherehouse uses your data to provide our services to you. Our
privacy notice is an important part of these terms and describes in
more detail how we deal with personal data.
Use of Data: When you use our services, you grant us a license to
use, copy, transmit, store, analyse, and back up all data you submit
to us. Please read our
for detailed information on how we handle personal data.
Data Breach Notifications: In the event of unauthorised access to
personal data you have entered into Wherehouse, we will notify you
promptly. You are responsible for assessing whether such unauthorised
access must be reported to the appropriate authorities or individuals.
Data Privacy and Confidentiality: We take the privacy and
confidentiality of your data seriously. We implement reasonable
security measures to protect your data from unauthorised access, loss,
or alteration. However, we cannot guarantee absolute security, and you
acknowledge that the transmission of data over the internet carries
Third-Party Integrations: Wherehouse may offer integrations with
third-party services or applications. When you choose to integrate
such services, you are responsible for reviewing and accepting their
terms and conditions and privacy policies. We are not liable for the
actions or policies of third-party providers.
Maintenance, downtime and data loss
Availability: We make every effort to minimise downtime and
interruptions to our services. However, there may be instances where
scheduled maintenance or updates are necessary to ensure the
security and functionality of our platform. These maintenance
activities may require temporary downtime or limited access to our
services. We will make reasonable efforts to notify you in advance
of any planned maintenance that may result in significant downtime.
Please subscribe to our
status page should
you wish to be notified of planned maintenance and downtime.
Access issues: As with any online service, you may occasionally
experience access issues or disruptions due to factors beyond our
control. While we strive to provide uninterrupted access to our
services, we cannot guarantee continuous availability or access at all
Data loss: While we take extensive measures to protect your data, it
is important to acknowledge that data loss can occur as a result of
various factors, including hardware failures, software glitches, cyber
attacks, or other unforeseen events. It is your responsibility to
regularly backup your data and take necessary precautions to mitigate
the risk of data loss. We recommend exporting and storing copies of
your data from our platform periodically.
No compensation: In the event of downtime, access issues, or data
loss, Wherehouse's liability is limited to the extent provided in
the "Limitation of Liability" section mentioned in these
Terms & Conditions. We are not liable for any damages, losses, or
expenses incurred as a result of such incidents. Your only recourse in
such cases is to discontinue using our services.
Problems and support: We strive to provide comprehensive support and
resources to assist you in resolving any issues or questions you may
have. We offer documentation, knowledge bases, FAQs, and other support
materials on our platform. If you require further assistance, our
customer support team is available to help you. Please refer to our
support channels for more information on how to reach out to our
Updates and modifications: As part of our commitment to improving
our services, we regularly release updates, modifications, and
enhancements. In some cases, we may also discontinue certain
features or functionalities. We will make reasonable efforts to
notify you of any significant updates or discontinuations through
appropriate channels, such as email notifications, announcements on
our platform, or on our website. Please visit our
for detailed information about new releases.
Termination by You: You have the right to terminate your
subscription at any time. Upon termination, you will no longer have
access to our services, and no refunds will be provided for any
unused portion of your subscription.
Termination by Us: Wherehouse reserves the right to terminate or
suspend your access to our services, in whole or in part, if we have
reasonable grounds to believe you have violated these Terms &
Conditions or any applicable laws. We will notify you in such cases.
Effect of Termination: Upon termination, your access to our services
and the rights granted to you under these Terms & Conditions
will cease immediately. Any remaining fees or outstanding amounts
will become due and payable.
Limitation of Liability
Disclaimer of Warranties: We provide our services on an "as
is" and "as available" basis, without any warranties
or representations, expressed or implied. We do not guarantee the
accuracy, reliability, completeness, or suitability of our services
for your specific needs.
Limitation of Liability: In no event shall Wherehouse or its
affiliates be liable for any direct, indirect, incidental, special, or
consequential damages arising out of or in connection with the use of
our services, whether based on contract, tort, negligence, strict
liability, or otherwise.
Indemnification: You agree to indemnify and hold Wherehouse and its
affiliates harmless from any claims, damages, losses, liabilities,
costs, and expenses (including reasonable attorney fees) arising out
of or in connection with your use of our services or any violation
of these Terms & Conditions.
Amendments to Terms: Wherehouse reserves the right to update or
modify these Terms & Conditions at any time. Any changes will be
effective immediately upon posting the revised version on our
platform. It is your responsibility to review the Terms &
Conditions periodically for updates.
Governing Law and Jurisdiction: These Terms & Conditions shall be
governed by and construed in accordance with the laws of the
jurisdiction where Wherehouse is registered. Any disputes arising from
these Terms & Conditions shall be submitted to the exclusive
jurisdiction of the competent courts in that jurisdiction.
Sever-ability: If any provision of these Terms & Conditions is
found to be unenforceable or invalid, the remaining provisions shall
remain in full force and effect.
By using our services, you acknowledge that you have read, understood,
and agree to be bound by these Terms & Conditions. If you do not
agree with any part of these terms, please refrain from using
If you have any questions or concerns regarding these Terms &
Conditions, please contact us at:
- Phone: +27 87 092 7905
- Email: firstname.lastname@example.org