Our legal entity is PulseDroid Technology (Pty) Ltd, trading as Wherehouse, registered in South Africa. Wherehouse offers web applications and software solutions that assist businesses in integrating data between their existing inventory management systems and various sales platforms. Our services include inventory management, order processing, and logistics coordination for our clients' customers.
Personal data refers to information that can uniquely identify an individual or organisation. We collect and process information necessary to create and manage integrations and provide our services to clients.
This may include product and customer information from our clients' source systems, as well as personal data provided by customers when placing orders through our clients' platforms. We also collect personal data as required by government regulations.
The personal data we process may include, but is not limited to: name, address, email address, phone number, records of our interactions, and order information.
We collect information directly from you when you interact with us through phone calls, emails, or our website. This includes inquiries about our services, signing up as a client, or reporting website issues.
When you use our web services, we collect technical information such as IP addresses, browser types, time zone settings and operating system and platform. As a client, we collect your login information. We also collect data necessary for integration when connecting to our clients' source systems, marketplaces or other third-party services.
Our clients collect personal data about their customers, which we process as part of our services.
We process your personal data to provide our services efficiently. We primarily use your personal data for the purpose for which it was collected. In some cases, we may use your personal data for secondary purposes only if such purposes are legitimate and closely related to the original purpose.
For our clients, we use personal data to provide advice, notifications, information, products, or services related to our offerings. We may also inform you about additional services or integrated goods that are similar or complementary to our existing services.
We may use your information for internal operations, product improvements, data analysis, and testing. Any research, statistical analysis, or surveys involving your data will be aggregated to ensure personal and business anonymity. We do not analyse or resell our customer’s clients’ information.
We do not own or manage our clients' product, customer, and order information. Our role is to provide a software platform for our clients to sync and manage their data. We facilitate the integration process but do not control the data maintained by our clients.
We transfer data between our clients' source systems, sales platforms, and third-party logistics services. To provide these services, we process your personal data as a client and may collect and use your personal data to communicate with you regarding support, training, or maintenance services.
Any data within our clients' systems belongs to them. We do not share or market customer information. We only share or process data, including personal data, within a client's system with their permission or written instruction.
When connecting to our services via API or other integrations, we require partners to obtain written consent from our clients before accessing their data.
We may share your personal information with:
We may also disclose personal information if required by law, court order, to protect individuals' safety or public welfare, or to prevent violations of our service terms. Our employees may access personal information only when necessary to perform their job responsibilities.
In the event of a change in ownership or asset sale, we may transfer our rights to the personal information we process to a successor, purchaser, or separate entity. Any transfer will be disclosed on our website. If you have concerns about your personal information being transferred, you may request its deletion.
We take reasonable measures to protect your personal information from accidental loss and unauthorised access, use, or alteration. We employ computer safeguards such as firewalls and data encryption.
Access to personal information is authorised only for employees who require it to fulfil their job responsibilities. We require our staff to review safety protocols and implement secure processes. Our technical team monitors security standards for employee workstations.
However, it's important to note that no security measures are entirely foolproof. We cannot control the actions of recipients to whom you provide personal information, as they may forward it to third parties or disclose it in other ways. The safety and security of your information also depend on you. While we strive to protect your personal information, we cannot guarantee its security during transmission to a website. Any transmission of personal information is done at your own risk.
In the event that you, our client, chooses to export and store customer data offline using our software: We are not responsible for data breaches in offline software environments as we have no control over access in those locations. We recommend seeking professional advice to ensure the security of your infrastructure and environment.
We reserve the right to suspend client connections immediately if we suspect a violation of data protection policies.
We communicate with our clients to provide updates and information about our system or to share educational materials. Email addresses and personal data provided by individuals are used solely for business-related communications. We do not share private information with other data collectors. If an individual no longer wishes to receive correspondence from us, they can unsubscribe at any time.
We strive to keep the personal information we collect accurate, complete, and up to date as necessary for the purposes defined in this policy. Occasionally, we may request updates to your personal information in our system.
You have the right to review or update the personal information we hold about you by contacting us via email or phone. To protect your personal information, we verify your identity before granting access to your account or making corrections.
We retain your personal information only for as long as necessary to fulfil the purposes defined in this policy or for a reasonable period required for our business activities or statutory obligations.
We may transfer or transmit personal data to foreign countries outside South Africa. Personal data may be stored on servers located in countries with different data protection laws. By using our services, you consent to the processing of your personal data in such countries.
We do not take responsibility for, provide warranties for, or make representations regarding the privacy policies or practices of linked websites or any third-party websites.